Refunds & Returns Policy – LotusStar

At LotusStar, we want you to feel confident and supported when shopping with us or booking a healing session. This policy explains your rights and our procedures for both shop products and healing services.

Shop Products – Returns

• You have 14 days from the date you receive your item to request a return.
• To be eligible, the item must be unused, in the same condition you received it, and in the original packaging.
• Certain items cannot be returned:
  • Custom or personalised items
  • Perishable goods (e.g., food or flowers)
  • Personal care items (e.g., bath products, skincare)

Shop Products – Damage & Issues

• Please inspect your order upon delivery.
• If an item is defective, damaged, or you receive the wrong item, contact us immediately at
  en*******@***************ng.com so we can make it right.
• We may ask for a photo of the damage/issue to help us resolve it quickly.

Shop Products – Exchanges

• We only replace items if they are defective, damaged, or incorrect.
• If you need to exchange an item for the same product, email us at
  en*******@***************ng.com.

Healing Services – Cancellations

We understand that plans sometimes change. Please see our healing session policy:

• Full refund – cancellations made 5 days or more before your appointment.
• 50% refund – cancellations made between 48 hours and 5 days before.
• No refund – cancellations made less than 48 hours before the session.
• Rescheduling – you may reschedule up to 48 hours before your appointment with no extra charge.

For cancellations or changes, please email:
en*******@***************ng.com.

Refunds (Shop Products & Healing Services)

• Refunds are always made to your original payment method.
• We will notify you once we’ve received and inspected your return or processed your cancellation.
• If approved, your refund will be issued within 3–10 working days.
• Please note:
  • Shipping costs are non-refundable.
  • For Healing Services, refund eligibility is based on our cancellation rules above.

Questions?

If you have any questions about this policy or your specific order, please reach out to us at:
en*******@***************ng.com.